Good Karma Fine Ales Food & HiFi

Been ordering the vegetable fried rice and asked to add pork. Which I received twice before. (at least that is what I thought I had). The third time I ordered the vegetable rice with pork added. I got home and noticed that the pork wasn't added I immediately called the restaurant and spoke to someone who apologized for the missing pork and told me they would leave a note so when I came in again they would fix the order. I went today at first I spoke to a young man when I asked for the manager he said he could help me. I explained that I had called and had been told that the man I spoke to would leave a note for the missing pork. He kept telling me that they don't have the pork that they change the menu. I said I have had it two times before. I showed him my receipt. Where is said please add bbq pork cut small on my last order from a few days ago and even a second email with the same request which I had received. He also informed me that the note could have been throw out by the night crew and also said the added pork would cost and extra $5 which wasn't the point and I would have gladly paid the extra. The young man obviously couldn't help me like he had first said. So then he had an asian man came out. Then had to explained the situation again. After telling him he didn't seem to be understanding what I was saying which was becoming very frustrating. He kept repeating over and over that I didn't have the pork that I had ate before. That it was vegetable fried rice that they didn't have pork fried rice. Well basically kept on telling him. Yes, I understand it's vegetable fried rice, but I added pork. I asked if they had pork when I didn't seem to get a straight answer. Further making me upset. he basically kept calling me a liar over and over. At this point with the broken english of the one man and the attitude of the young man telling me to calm down. I kept telling him how frustrated I was getting being told what I had/had 't eaten. They were very antagonistic and confrontational. So I said forget it and walked out. The young guy on the way out made a sarcastic and condescending remark. Hoping my day would get better. I cannot believe the lack or customer service I received. It was absolutely appalling. As good as the food was I will question whether to continue ordering from a place that treats its customers like that. After today I will definitely tell people and friends that I don't recommend ordering from them for the lack of customer service and the horrible customer service.

All Vegan Super friendly Delicious!!! Best Vegan Food in San Jose California

Nice vibe but food isn’t great. Drinks options are limited

Awesome selection of beers and good music

Really good vegan food, even non vegans enjoy. Portions are on the smaller side but not tiny. Water was the only thing that was strange it was like warm and in small glasses.

My wife and I visited this vegan restaurant last Sunday afternoon, and we had a great experience. The streets were quiet, which made the outdoor seating even more enjoyable—peaceful and calm, just what we needed. The food was delicious with fresh flavors, and I especially loved their cider beer—crisp, refreshing, and full of excellent taste. It really stood out! Overall, a lovely place to unwind and enjoy a good plant-based meal. Only reason for 4 stars instead of 5 is that there’s still a little room to elevate the experience even further. But we’ll definitely be back!

Low-key and laidback place with some great beers to choose from. I didn't eat here but it smelled good.

Amazing place to stop for snack and brew. Craft beer selection on point. Music is the vibe here. Cool record/cd collection played over the system. Food was ok. Not mind blowing but decent veg fair

food IS good but, they are very skimpy with portions especially for such high price. i ordered the pulled “pork” tacos and there was practically nothing inside the tortilla. service was also slow.

Let me start by saying I’m not personally vegan but I would ABSOLUTELY come back here because the food was that great & I couldn’t even tell it was vegan! I got the 1 item plate with Jamaican Jerk with brown rice (pictured) & my friend got the Pulled “Pork” street tacos which were also spectacular. We also ordered a couple desserts, Mom’s Apple crisp & the Baklava, which was also super delicious! They also have a wide beer selection! I have to point out how rad & laid back the atmosphere is; all the art & vinyl records makes this place truly one of a kind! We went on a Saturday night & they had a live jazz band playing which made it even more special. If you’re vegan or not, you have to check this place out!